FAQ

Matcha particles are very fine, making them prone to clumping due to static electricity. High-quality matcha ground with a stone mill tends to have finer particles compared to machine-ground matcha, making it more likely to form clumps.

Using a matcha shifter can help break up the clumps, allowing you to enjoy a smoother and more flavorful matcha.

When comparing matcha made from the same tencha (the raw material for matcha) but ground with a stone mill versus a machine, the stone-milled matcha is ground more finely, resulting in a whitish color.

In general, the finer the particles, the more light they scatter, which can make the color appear whitish. This is not limited to matcha.

Unopened matcha should ideally be stored in the refrigerator or freezer to significantly slow down the deterioration of its quality.

Matcha contains 60mg to 80mg of caffeine per cup (approximately 2g). This is roughly the same amount of caffeine as in a cup of coffee. According to guidelines from the FDA and EFSA, up to 400mg of caffeine per day is considered safe for healthy adults.

The supercritical carbon dioxide method we use removes caffeine from matcha, reducing it from 3% to less than 0.4%. As a result, the typical 60mg of caffeine per 2g serving is reduced to less than 8mg after the decaffeination process. While the amounts of amino acids and catechins, which are important for health benefits, remain largely unchanged, the matcha takes on a slightly yellowish tint due to the characteristics of the process. In terms of flavor, the bitterness is lessened, resulting in a milder taste that differs slightly from the original matcha.

Our decaffeinated matcha uses a natural decaffeination process that relies solely on water and carbon dioxide, carefully removing the caffeine while preserving the original flavor and health benefits of the matcha to the fullest extent. Additionally, by working closely with tea producers and carefully selecting tea leaves suitable for the decaffeination process, we are able to deliver high-quality decaffeinated matcha.

Our organic matcha is certified under the Organic JAS standard, and we offer a variety of organic matcha options. No pesticides are used in our organic matcha.

Additionally, if you are importing Organic JAS matcha and distributing it in your country, whether or not it can be labeled as ‘organic’ depends on your country’s regulations. For more details, please contact us.

The shelf life of our matcha is 6 months. We recommend storing any matcha that will not be used for a while in the refrigerator.

Building on over 160 years of blending expertise (Gogumi), we use the latest equipment to maintain a quality control system that ensures we provide high-quality, safe, and reliable matcha.

Our matcha factory only processes tea leaves, so there is no risk of allergen contamination.

We regularly conduct tests for heavy metals.

Yes, we offer samples for business users. For more details, please contact us.

Yes, we offer discounts for bulk purchases. For more details, please contact us.

We offer a wide range of flexible options. For more details, please contact us.

We have a system in place for white-label orders with small quantities and short lead times. However, we do not offer custom (private) labeling. For more details, please contact us.

Yes, it is possible. You can easily purchase in bulk online through MATCHA DIRECT. Each order is typically limited to a few kilograms. For larger quantities, please contact us.

We use DHL for exporting our matcha. Delivery typically takes around 2 to 4 business days from the time of shipment, but it may take longer depending on the country.

We are not currently seeking distributors or resellers for our brand outside of Japan. However, we have a system in place to offer white-label products with small quantities and short lead times, supporting the development of your own original brand.

We provide tea bowls and bamboo whisks necessary for preparing matcha in the traditional Japanese way to our business clients.

We accept orders starting from 300g for café and restaurant users.

Yes, we do. However, orders of 50kg or more are available only to business users capable of handling international trade procedures. For smaller quantities, please use MATCHA DIRECT.